Refunds & Cancellations

We aim to ensure that all customers are satisfied with their purchase. If you are not completely happy, you may request a refund or cancellation within 14 days of your purchase.

Eligibility for Refunds

• The item must be unused and in its original condition.
• Proof of purchase is required.
• For digital or service-based products, refunds may only apply if the service has not yet been delivered.

Non-Refundable Items

• Sale or promotional items
• Gift cards
• Products damaged through misuse

Processing Time

Once your return is approved, refunds will be processed within 3–10 business days, and the amount will be credited to your original method of payment.

Cancellations

Orders can be cancelled within 24 hours of purchase, provided the order has not yet been processed or shipped.

Requesting a Refund or Cancellation

For refund or cancellation requests, please contact us at sales@toweringtree.co.za or call 071 242 3309 or 072 288 5808.